07 3018 2863 reception@ogipotential.com.au

FAQ/Skype

How can I make an appointment? (do I need a referral?)

Appointments can be made by calling (07) 3018 2863 weekdays between 9am and 5pm (with the exception of Thursdays when the clinic’s open times are midday to 8pm).  Clients do not need a referral and may pay privately for consultations.  However, most clients initially speak with their GP about a referral under a mental health care plan and are bulk billed or pay a gap fee for their appointments.  Payment is made in cash or by EFTPOS at reception.  Payment can also be made by credit card over the phone for clients contacting the service remotely via Skype.

Do you have a cancellation or missed appointment fee?

Yes.  Two business days’ notice is required to cancel or reschedule an appointment without accruing a missed appointment fee.  The missed appointment fee is currently $86.15 and must be paid before another session can be booked.  Please Note: If a missed appointment fee is incurred, all future appointments will also be cancelled until the outstanding fee has been attended to.  Unfortunately, Medicare does not cover missed appointment fees and hence this must be paid privately by the client.

What can I expect from a typical session?

A typical therapy session is 50 minutes long.  The first two or three sessions involve a general exploration of your concerns.  Sometimes this is a discussion about how you feel emotionally or about the sorts of challenges you’re trying to manage.  If you’re not sure where to start that’s ok, your psychologist will be curious about a range of areas and can ‘lead the way’ in the course of the discussion, at least in the early stages of counselling to get things going.

How many sessions do people typically have?

Individuals working through personal challenges like anxiety or depression typically need between six to twelve sessions.  Some clients have one or two areas in which they need help and hence up to ten sessions is enough.  Other people may have a range of difficulties to work through and in these cases therapy can be conducted for a long period of time, from several months to a few years.

How regularly do you see clients?

Couples and individuals are typically seen on a weekly basis for the first few sessions and on a fortnightly basis thereafter.  Each client is different however and weekly or monthly sessions are available on an ongoing basis.

Can I bring someone along for support?

Yes.  If you’re feeling unsure or anxious about speaking with a psychologist for the first time then bringing a trusted friend or family member along can make things a little easier to start.  Once you have an idea of what to expect from counselling it’s then a good idea to attend alone to ensure you have a confidential opportunity to work through your concerns.

My partner and I would like to attend couples counselling but one of us also has some issues to work on individually, can I/we do individual and relationship therapy at the same time?

Yes.  Generally however, if one person would like to attend therapy for individual issues at the same time as attending couple’s therapy then this would typically be conducted with a separate therapist to avoid potential conflicts of interest (i.e., one therapist would conduct the relationship counselling and a different therapist would work with the client with issues to be addressed individually).  Conflicts of interest for example may involve material an individual needs to discuss with their therapist that they would like to keep private from their partner.

What’s the difference between a Psychologist and a Psychiatrist?

A psychologist has completed a four year undergraduate degree in psychology together with a further two to three years of post-graduate study.  Psychologists do not prescribe medication, their speciality is the management of mental illness and other life concerns through psychotherapy.  Psychiatrists are medically trained doctors with degrees in medicine and surgery together with five years’ post-graduate training in psychiatry (psychiatry is a specialist area of medical practice).  Psychiatrists are specialists in the management of mental illness through the prescription of appropriate medications and some psychiatrists also practice psychotherapy.

Are your services confidential?

Yes.  Psychologists are medico-legally obliged to provide confidential counselling that includes secure storage of any notes taken or reports and letters produced.  Very rare exceptions exist with regards to confidentiality.  If a person is at serious and immediate risk of suicide, of harming others or if the psychologist is subpoenaed to a court of law then information about a person’s counselling may need to be released to other parties.  Necessary breaches of therapy confidentiality are generally very rare.

Are you open after hours?

OGI Potential is open on Wednesdays 9am to 8pm and Thursdays from midday to 8pm.

Is there local public transport or parking available?

Yes.  Several bus routes departing from Redcliffe Peninsula, Deception Bay and North Lakes pass the offices of OGI Potential.  See Translink for further details.  Ample parking is also available.

Is there disabled access?

Yes.  OGI Potential has full disabled access.

Do you conduct Skype sessions?

OGI Potential also provides online relationship counselling or individual therapy through Skype.  Please contact us on 3018 2863 or use the ‘Contact Us’ form on this page and our receptionist will contact you to confirm Skype details and your appointment time.

Our receptionist will also request your credit card details and we will forward a receipt of payment via email immediately after each session is conducted.  Online counselling is only available to couples or individuals seeking therapy privately.  Unfortunately, Medicare rebates cannot be claimed for Skype based services.

OGI Potential provides services to the Newport, Scarborough, Redcliffe, Margate, Kippa-Ring, Rothwell, North Lakes, Mango Hill, North Brisbane, Burpengary, Morayfield and Caboolture areas.